8.1 All prices of Robin Data's services are generally net prices, plus applicable duties and taxes.
8.2 For SaaS services, payment is made via the currently selected payment method that is available when the contract is concluded. For offer services, payment is made on the basis of the invoice, which can also be processed via PayPal as factoring.
8.3 Some services are offered as subscriptions ("subscription model"), the duration of which is defined on the basis of monthly or annual periods and is invoiced over these periods. For services in the subscription model, the day of the order confirmation is the first day of the billing period. The next accounting period always begins on the same day of the following period (e.g. for monthly subscriptions: 04.01., 04.02, 04.03 etc.; for annual subscriptions: 05.03.2020, 05.03.2021 etc.), whereby for start dates on calendar days 29, 30 and 31 of a month, the next periods are scheduled for calendar day 28.
8.4 Payment for services in the subscription model is always due at the beginning of the first day of a period for that period. If orders in the subscription model are cancelled within a period, there is no pro-rata claim for reimbursement of the costs for the remaining duration of the period.
8.5 All other services are generally invoiced to the customer at the end of a month against proof of the services rendered by Robin Data (e.g. by service certificate or acceptance of work services by the customer). This also includes travel costs and expenses defined in the offer for the respective order. Deviating regulations must be defined in the order confirmation. The payment period here is usually 10 calendar days. The payment must be paid into the SEPA account of Robin Data specified by Robin Data within the deadline or settled directly via PayPal.
8.6 Contracts in the subscription model are usually automatically extended at the end of the contract by a further period as a new contract period as follows:
- Duration of contract 24 months: renewal for a new contract period 12 months
- 12-month contract period: renewal for a new 12-month contract period
- Duration of contract 1 month: Extension for new contract period 1 month
8.7 Contracts may be terminated in accordance with the terms of the contract and these General Terms and Conditions. The following periods of notice apply to contracts in the subscription model:
- Duration of contract 24 months: notice period 3 months before end of contract
- Contract duration 12 months: notice period 2 weeks before end of contract
- Contract period 1 month: can be cancelled at any time
8.8 Free contracts for the use of Robin Data software can be terminated by Robin Data at the earliest 12 months after conclusion of the contract and thereafter at any time with a notice period of 1 month. Contracts that have been converted from a free to a paid version are no longer considered free contracts from the time of conversion.
8.9 The customer is in default of payment if payment is not received by us for accounting purposes within two weeks of receipt of the invoice. In the event of default of payment, interest will be charged at a rate of 9 percentage points above the base rate of the European Central Bank.
8.10. Should the customer be in arrears with his payments, we reserve the right to charge reminder fees of 2.50 euros per reminder invoice issued. We are at liberty to transfer payment and reminder claims to a professional.
8.11. To assign payment service providers or collection agencies, including by factoring, or to commission them with the collection of outstanding payments in our name, on our behalf or in their name. The assertion of any further claims for damages shall remain unaffected. You shall have the opportunity to prove that we have incurred no or less damage.
8.12. The assertion of a right of retention is only available to the customer for such
8.13. Counterclaims which are due and based on the same legal relationship as its obligation. The offsetting of claims is limited to recognised, undisputed or legally established claims.