{"id":2428,"date":"2020-08-19T14:28:13","date_gmt":"2020-08-19T12:28:13","guid":{"rendered":"https:\/\/qwertz.robin-data.io\/?page_id=2428"},"modified":"2024-06-17T11:34:39","modified_gmt":"2024-06-17T09:34:39","slug":"gtc","status":"publish","type":"page","link":"https:\/\/www.robin-data.io\/en\/gtc","title":{"rendered":"General Terms and Conditions of Business"},"content":{"rendered":"<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mvjoos-290b999412d8e112da17814201a85c92\">\n.avia-section.av-mvjoos-290b999412d8e112da17814201a85c92{\nbackground-color:#01064a;\nbackground:linear-gradient( to top right, #01064a, #00b3bd );\n}\n.avia-section.av-mvjoos-290b999412d8e112da17814201a85c92 .av-section-color-overlay{\nopacity:0.1;\nbackground-color:#01064a;\nbackground-image:url(https:\/\/media.robin-data.io\/2022\/03\/15114411\/platine_platine-02.svg);\nbackground-repeat:repeat;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-mvjoos-290b999412d8e112da17814201a85c92 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-75 av-height-75  container_wrap sidebar_right'   data-av_minimum_height_pc='75' data-av_min_height_opt='75'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2428'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-k9rwws-791cdcf6ac4ee060a3b8d5ee7c0b22c0 sc-av_one_full av-break-at-tablet-flextable av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k9rwws-791cdcf6ac4ee060a3b8d5ee7c0b22c0\">\n@keyframes av_boxShadowEffect_av-k9rwws-791cdcf6ac4ee060a3b8d5ee7c0b22c0-column {\n0%   { box-shadow:  0 0 0 0 ; opacity: 1; }\n100% { box-shadow:  0 0 10px 0 ; opacity: 1; }\n}\n.flex_column.av-k9rwws-791cdcf6ac4ee060a3b8d5ee7c0b22c0{\nborder-radius:5px 5px 5px 5px;\npadding:20px 20px 20px 20px;\n}\n<\/style>\n<div  class='flex_column av-k9rwws-791cdcf6ac4ee060a3b8d5ee7c0b22c0 av_one_full  avia-builder-el-1  el_before_av_one_fourth  avia-builder-el-first  first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle'     ><section  class='av_textblock_section av-lwqbxesa-139dedd0cecd8fdc7f019f313b214c28'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.robin-data.io\/en\">Homepage<\/a> \u00bb <strong style=\"color: #ffffff;\">General Terms and Conditions of Business<\/strong><\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lwqbxqxb-d9f78584aaf8d13a86ddffa156ab14d3\">\n#top .av_textblock_section.av-lwqbxqxb-d9f78584aaf8d13a86ddffa156ab14d3 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-lwqbxqxb-d9f78584aaf8d13a86ddffa156ab14d3'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h1 style=\"text-align: center;\">General terms and conditions of Robin Data GmbH<\/h1>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-joho18-48bda0253c17b9348aa7923377ceddc9\">\n#top .hr.hr-invisible.av-joho18-48bda0253c17b9348aa7923377ceddc9{\nheight:24px;\n}\n<\/style>\n<div  class='hr av-joho18-48bda0253c17b9348aa7923377ceddc9 hr-invisible  avia-builder-el-4  el_after_av_textblock  el_before_av_textblock'><span class='hr-inner'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lwqby1og-4f4bf54cf6913e07b5a184f570908394\">\n#top .av_textblock_section.av-lwqby1og-4f4bf54cf6913e07b5a184f570908394 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-lwqby1og-4f4bf54cf6913e07b5a184f570908394'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p style=\"font-size: 25px; text-align: center;\">Our general terms and conditions<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hbybuk-2e3df6b08fe51753a2a3c88cd132df67\">\n#top .hr.hr-invisible.av-hbybuk-2e3df6b08fe51753a2a3c88cd132df67{\nheight:48px;\n}\n<\/style>\n<div  class='hr av-hbybuk-2e3df6b08fe51753a2a3c88cd132df67 hr-invisible  avia-builder-el-6  el_after_av_textblock  el_before_av_buttonrow'><span class='hr-inner'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-buttonrow-wrap av-gb5b8c-30e6df8de2a98b91370368f64d3c19ae avia-buttonrow-center  avia-builder-el-7  el_after_av_hr  avia-builder-el-last'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-e9rmx8-212a5d9bd10d246a9c1fe8abeef6b184\">\n#top #wrap_all .avia-button.av-e9rmx8-212a5d9bd10d246a9c1fe8abeef6b184{\nbackground-color:#00b3bd;\nborder-color:#00b3bd;\ncolor:#ffffff;\ntransition:all 0.4s ease-in-out;\nmargin-bottom:24px;\nmargin-right:12px;\nmargin-left:12px;\n}\n#top #wrap_all .avia-button.av-e9rmx8-212a5d9bd10d246a9c1fe8abeef6b184 .avia-svg-icon svg:first-child{\nfill:#ffffff;\nstroke:#ffffff;\n}\n<\/style>\n<a href='https:\/\/www.robin-data.io\/en\/events\/demo'  class='avia-button av-e9rmx8-212a5d9bd10d246a9c1fe8abeef6b184 avia-icon_select-yes-left-icon avia-size-x-large av-icon-on-hover'   aria-label=\"Book demo\"><span class='avia_button_icon avia_button_icon_left avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue8de' data-av_iconfont='entypo-fontello' ><\/span><span class='avia_iconbox_title' >Book demo<\/span><\/a>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bzdvy4-19a913bb71a798a0bf8757247b8f4c37\">\n#top #wrap_all .avia-button.av-bzdvy4-19a913bb71a798a0bf8757247b8f4c37{\nbackground-color:#ffffff;\nborder-color:#00b3bd;\ncolor:#00b3bd;\nborder-style:solid;\nborder-width:1px 1px 1px 1px;\nborder-radius:5px 5px 5px 5px;\ntransition:all 0.4s ease-in-out;\nmargin-bottom:24px;\nmargin-right:12px;\nmargin-left:12px;\n}\n#top #wrap_all .avia-button.av-bzdvy4-19a913bb71a798a0bf8757247b8f4c37:hover .avia_button_background{\nborder-radius:5px 5px 5px 5px;\n}\n#top #wrap_all .avia-button.av-bzdvy4-19a913bb71a798a0bf8757247b8f4c37 .avia-svg-icon svg:first-child{\nfill:#00b3bd;\nstroke:#00b3bd;\n}\n<\/style>\n<a href='https:\/\/www.robin-data.io\/en\/offer-complianceos\/#kontakt'  class='avia-button av-bzdvy4-19a913bb71a798a0bf8757247b8f4c37 avia-icon_select-yes-left-icon avia-size-x-large av-icon-on-hover'   aria-label=\"Request offer\"><span class='avia_button_icon avia_button_icon_left avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue83c' data-av_iconfont='entypo-fontello' ><\/span><span class='avia_iconbox_title' >Request offer<\/span><\/a>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-aarj4s-5b64b8c92a4a9b3fee7641d254f80932 sc-av_one_fourth av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-aarj4s-5b64b8c92a4a9b3fee7641d254f80932\">\n.flex_column.av-aarj4s-5b64b8c92a4a9b3fee7641d254f80932{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-aarj4s-5b64b8c92a4a9b3fee7641d254f80932 av_one_fourth  avia-builder-el-8  el_after_av_one_full  el_before_av_one_fourth  first no_margin flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-99e5ho-81327f57938a8c9ad4a443c29a1bf89b'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 style=\"text-align: left;\"><span style=\"color: #ffffff;\">Robin Data stands for highest <\/span><br class=\"avia-permanent-lb\" \/><span style=\"color: #ffffff;\">quality and safety standards<br class=\"avia-permanent-lb\" \/>and is T\u00dcV certified.<\/span><\/h3>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-rf2a4-10a65c7b1de4413e4dfa2bdbb289b2ef\">\n.flex_column.av-rf2a4-10a65c7b1de4413e4dfa2bdbb289b2ef{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-rf2a4-10a65c7b1de4413e4dfa2bdbb289b2ef av_one_fourth  avia-builder-el-10  el_after_av_one_fourth  el_before_av_one_fourth  no_margin flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding avia-link-column av-column-link  column-top-margin'    data-link-column-url=\"https:\/\/www.robin-data.io\/en\/pressrelease\/quality-management-robin-data-iso-9001-2015-certified\"   ><a class=\"av-screen-reader-only\" href=\"https:\/\/www.robin-data.io\/en\/pressrelease\/quality-management-robin-data-iso-9001-2015-certified\"  alt=\"Robin Data verf\u00fcgt \u00fcber ein zertifiziertes Qualit\u00e4tsmanagementsystem gem\u00e4\u00df ISO 9001\">Link to: Robin Data is ISO 9001 certified<\/a><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6j2ud8-d6d02ff3ec3373dff53b39867168066e\">\n.avia-image-container.av-6j2ud8-d6d02ff3ec3373dff53b39867168066e img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-6j2ud8-d6d02ff3ec3373dff53b39867168066e .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-6j2ud8-d6d02ff3ec3373dff53b39867168066e av-styling- avia_animated_image av-animated-when-visible-95 right-to-left avia-align-left  avia-builder-el-11  avia-builder-el-no-sibling'   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-9082 avia-img-lazy-loading-not-9082 avia_image' src=\"https:\/\/media.robin-data.io\/2024\/03\/04132835\/ISO_9001_farbe_en.png\" alt='T\u00dcV-certified data protection' title='T\u00dcV-certified data protection'  height=\"149\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/media.robin-data.io\/2024\/03\/04132835\/ISO_9001_farbe_en.png 261w, https:\/\/media.robin-data.io\/2024\/03\/04132835\/ISO_9001_farbe_en-18x9.png 18w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3wb2ak-4727ae156b1a92f4e9ef7b67e1fb767b\">\n.flex_column.av-3wb2ak-4727ae156b1a92f4e9ef7b67e1fb767b{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-3wb2ak-4727ae156b1a92f4e9ef7b67e1fb767b av_one_fourth  avia-builder-el-12  el_after_av_one_fourth  avia-builder-el-last  no_margin flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding avia-link-column av-column-link  column-top-margin'    data-link-column-url=\"https:\/\/www.robin-data.io\/en\/pressrelease\/robin-data-iso-27001-certified\"   ><a class=\"av-screen-reader-only\" href=\"https:\/\/www.robin-data.io\/en\/pressrelease\/robin-data-iso-27001-certified\"  alt=\"Robin Data verf\u00fcgt \u00fcber ein zertifiziertes Informationssicherheits-Managementsystem gem\u00e4\u00df ISO 27001\">Link to: Robin Data is ISO 27001 certified<\/a><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-25p4bg-ed7decfa81e83f2be132320b3934e08a\">\n.avia-image-container.av-25p4bg-ed7decfa81e83f2be132320b3934e08a img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-25p4bg-ed7decfa81e83f2be132320b3934e08a .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-25p4bg-ed7decfa81e83f2be132320b3934e08a av-styling- avia_animated_image av-animated-when-visible-95 right-to-left avia-align-left  avia-builder-el-13  avia-builder-el-no-sibling'   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class='wp-image-10872 avia-img-lazy-loading-not-10872 avia_image' src=\"https:\/\/media.robin-data.io\/2024\/03\/04132808\/ISO_27001_colour_en.gif\" alt='T\u00dcV-certified data protection' title='T\u00dcV-certified data protection'  height=\"150\" width=\"300\"  itemprop=\"thumbnailUrl\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kf5o7afj-8ba5ebe25e4f5b8ea066fe1f8ad45085\">\n.avia-section.av-kf5o7afj-8ba5ebe25e4f5b8ea066fe1f8ad45085{\nbackground-color:#f7f7f7;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-kf5o7afj-8ba5ebe25e4f5b8ea066fe1f8ad45085 main_color avia-section-default avia-no-border-styling  avia-builder-el-14  el_after_av_section  el_before_av_textblock  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2428'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-kda7l4qi-5c01b0d13a4b9589fee63bd1ae8c73e7'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>Robin Data GmbH<\/h2>\n<p>Tax number: 122\/115\/03124<br \/>\nSales tax ID: DE320992201<br \/>\nCommercial register 26213 at Stendal local court<\/p>\n<p>Represented by the managing director: Prof. Dr. Andre D\u00f6ring<br \/>\nCompany headquarters: Fritz-Haber-Str. 9, 06217 Merseburg, Germany<\/p>\n<p>Distribution:\u00a0<a href=\"mailto:sales@robin-data.io\">sales@robin-data.io<\/a><br \/>\nSupport:\u00a0<a href=\"mailto:support@robin-data.io\">support@robin-data.io<\/a><br \/>\nWeb:\u00a0<a href=\"https:\/\/www.robin-data.io\/en\/?hsLang=de\">https:\/\/www.robin-data.io<\/a><\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-lcotqiym-79bab6e3309359def0d14f6f3eac5d13'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>1. Scope<\/h2>\n<p>1.1 The contractual partner is Robin Data GmbH (\"Robin Data\" or \"we\" or \"us\"), represented by the managing director Prof. Dr. Andre D\u00f6ring. Customer (\"Customer\" or \"you\" or \"you\") is any natural or legal person who is not a consumer within the meaning of \u00a7 13 BGB. In particular, our services are aimed at natural persons or legal entities who have to implement compliance requirements or who wish to obtain information or further training on this topic.<\/p>\n<p>1.2 All contract-relevant information is available in digital form on our website <a href=\"https:\/\/www.robin-data.io\/en\">https:\/\/www.robin-data.io<\/a> (\"website\", including all subpages or subdomains), can be requested by e-mail to sales@robin-data.io, are provided in the sales process via an Internet page or are available in excerpts as a printout (e.g. sales brochure). Further information is the subject of individual offers and the service descriptions given there.<\/p>\n<p>1.3 These General Terms and Conditions shall also apply to subsequent transactions, even if no further reference is made to them when they are concluded. Any other express agreements on the content of the contract shall take precedence over these terms and conditions.<\/p>\n<p>1.4 Robin Data is entitled to subsequently adapt and amend the General Terms and Conditions in relation to existing business relationships, insofar as changes in legislation or jurisdiction require it or other circumstances lead to the contractual equivalence relationship being disturbed not only insignificantly. A subsequent amendment to the Terms and Conditions shall become effective if you do not object to the amendment within one month after notification of the amendment. If you object to the notification of change, Robin Data shall have an extraordinary right of termination with a notice period of one month.<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-lcotskah-fbe72cf49a75176427162da35d10d38f'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>2. Subject of the contract<\/h2>\n<p>2.1 The subject matter of the contract results from the General Terms and Conditions, the offer submitted and the service descriptions contained therein as well as other contractual documents, insofar as these are referred to in the offer.<\/p>\n<p>2.2 For contracts for services that can be booked directly within the respective software in addition to an existing contract, the subjects of the contract result from the service contents presented at the time of booking as well as these General Terms and Conditions.<\/p>\n<p>2.3 Deviating regulations, e.g. individual offers, require the approval of the <span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">text form<\/span>. These then contain a service description and prices for each service item.<\/p>\n<p>2.4 If we are to assume a guarantee within the framework of a contract, this must be in writing and confirmed by us in writing in order to be effective.<\/p>\n<p>2.5 General terms and conditions of the customer, e.g. as an attachment to enquiries, orders, order confirmations, etc., shall only be accepted by Robin Data if they have been explicitly confirmed by us in writing.<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-lcotsxlz-f55b784bb8be7fd5a706f80418e7786e'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>3. Services of Robin Data<\/h2>\n<p>3.1 Robin Data offers services in the areas of compliance, data protection and organisational as well as technological information and data security. In these areas, we provide software, consulting, auditing, training, expert and other services. Our services are divided into two performance classes:<\/p>\n<p>3.1.1. services that are only available online on our servers operated in Germany as a software-asa-service (\"SaaS Services\"), such as our software for the implementation of compliance management (\"ComplianceOS\") and our online forum for the exchange of information on data protection and data security (\"Robin Data Community\").<\/p>\n<p>3.1.2 Other services such as managed services, on-premises provision of parts of our software solution, consulting and training services, eLearning offers or individually offered consulting services.<\/p>\n<p>3.2 The use of our Robin Data Community is free of charge. Robin Data does not assume any responsibility for the permanent availability of the Community, nor is there any claim to the use of the Community in your favour. Every user is advised not to make business-critical processes dependent on the use of the Community.<\/p>\n<p>3.3 As a matter of principle, Robin Data does not provide legal advice as its own service. However, customers can commission legal opinions from partners via Robin Data within the framework of a contract with a lawyer suggested by Robin Data, which are prepared by third parties authorised to do so and forwarded to the customer by Robin Data. Robin Data does not act as a contractual partner of the legal opinion and does not provide any other services from the scope of application of the Legal Services Act.<\/p>\n<p>3.4 Our services take into account the current state of the art and the currently applicable legal basis. Relevant court rulings are taken into account to the extent that they can serve as a guideline for the provision of services until they are implemented in a relevant law, depending on relevance, knowledge and the case at hand.<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-lcott3n2-5af414289fdc34820934316ed09eb277'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>4. Requirements for the use of SaaS services<\/h2>\n<p>4.1 To order and use our SaaS services, customers must have a computer (e.g. desktop computer, laptop, notebook or tablet) with a sufficiently fast Internet connection (e.g. a DSL connection).<\/p>\n<p>4.2 The use of our SaaS services via smartphones is possible. However, there are technical limitations in the usability, as our offers are not optimised for the use of smartphones due to the complex but necessary data collection.<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-lcou68iz-fb3942e9120a2a25f8d87f40d76cfeca'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>5. Conclusion of contract<\/h2>\n<p>5.1 Contracts concluded under these General Terms and Conditions are based either on an individual offer to the customer or on online offers for additional services that can be added within an existing contractual relationship.<\/p>\n<p>5.2 If the customer confirms an individual offer to us in writing (e.g. by e-mail or digital signature via a signature service provider) or if he places an order online for additional services, he accepts the respective offer conditions and places the order (\"placing of order\").<\/p>\n<p>5.3 Upon receipt of the order, the contract between the customer and Robin Data shall be concluded.<\/p>\n<p>5.4 Order placements can also be carried out for individual offer items.<\/p>\n<p>5.5 All offers from Robin Data are subject to a validity period of 30 calendar days. Expressly deviating provisions only apply if they are stated in the offer.<\/p>\n<p>5.6 Performance dates and deadlines defined in contracts are only binding if Robin Data has confirmed them in writing.<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-lcou6snx-c9b1b9f4876d695ca1e5eda52ee90d06'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>6. Tasks and duties of the customer<\/h2>\n<p>6.1 When registering individual users for our SaaS services (such as ComplianceOS), users must agree to the applicable terms of use. Use without consent is not possible.<\/p>\n<p>6.2 When using the ComplianceOS, the Client receives a preconfigured compliance management system based on industry characteristics and other attributes on the basis of templates. This pre-configured system is generated on the basis of defined algorithms to the best of our knowledge and belief and the accuracy is continuously improved. We would like to point out that legal advice or auditing is not part of our software. The customer has to check all templates provided by the software himself or have them checked by a specialist, frequently adjust them in a few places (e.g. addition of information on the organisation) and release them.<\/p>\n<p>6.3 A review of the documents and reports generated on the basis of these templates for completeness and correctness does not take place without an explicit order, which can be booked for a fee. Any resulting success, e.g. in the sense of legal protection, is expressly not owed and cannot be guaranteed.<\/p>\n<p>6.4 If the Customer uses the SaaS Services to document data protection or information security management or any other compliance field for its own customers, the Customer shall, upon termination of the SaaS Agreement, provide Robin Data with non-personal contact details of the customers it manages on the Platform and further agrees that Robin Data will contact such customers on a one-off basis to make an offer for the continued use of the Platform by such customer directly.<\/p>\n<p>6.5 The Client shall support the implementation of the project by cooperating closely and by providing in a timely manner all documents and data files required for the implementation of the project.<\/p>\n<p>6.6 The Client shall provide a qualified employee (e.g. project manager, compliance officer) in a supporting capacity throughout the performance period.<\/p>\n<p>6.7 If Robin Data's personnel has to perform services on the Customer's premises, the Customer shall provide them with adequate working space and the work equipment necessary for the performance of the order.<\/p>\n<p>6.8 If the Customer fails to perform its tasks and obligations, any delays shall not be attributable to Robin Data and any additional costs shall be borne by the Customer.<\/p>\n<p>6.9 The customer guarantees in the sense of the independent guarantee promise that he does not violate any rights of third parties (e.g. copyrights or trademark rights) when Robin Data provides the material for the performance of the service. Robin Data and its vicarious agents shall be indemnified against all claims of third parties culpably caused by the customer's omissions.<\/p>\n<p>6.10. The customer undertakes to document defects in our SaaS\/ or offer services as far as possible in a comprehensible manner, describing the defects, their effect or perceived defects and to send these records in writing to <a href=\"mailto:support@robin-data.io\">support@robin-data.io<\/a> to be submitted.<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-lcou80lr-61acfca79f7d3ddb289ac333d3339074'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>7. Rights of use<\/h2>\n<p>7.1 Robin Data grants for its software solutions (SaaS solutions) as well as the online bookable additional contents for the duration of the respective contractual relationship between Robin Data and the customer a non-exclusive right to use the respective current version of the offered software including all further developments, updates and upgrades taking place during the term of the contract.<\/p>\n<p>7.2 Insofar as Robin Data provides eLearning platforms, the customer is granted a simple right of use to the content provided via the platform for the purpose of carrying out the specific further education, training or other knowledge transfer. In principle, this only applies to the customer's employees and the employees of companies affiliated with the customer within the meaning of Section 15 AktG or by analogous application. Use outside the eLearning platform is prohibited. This does not apply to the provision of evidence of further training to supervisory authorities, although this is limited to the extent necessary.<\/p>\n<p>7.3 The rights of use granted are subject to deferment until full payment of the agreed service remuneration has been made between the customer and Robin Data.<\/p>\n<p>7.4 Unless otherwise agreed in writing, Robin Data reserves the right to use results from our services or the services of our partners for internal purposes, research purposes, future customer projects or the further development of our services in anonymised form.<\/p>\n<p>7.5 The customer can use the Robin Data Community for as long as he maintains his account there or Robin Data discontinues this service. The right to a digital copy of his non-personal data does not exist in either case.<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-lcou8tnq-27572b7b82218fc214c3a66498db38c1'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>8. Remuneration, term and period of notice<\/h2>\n<p>8.1 All prices of Robin Data's services are generally net prices, plus applicable duties and taxes.<\/p>\n<p>8.2 One-off costs are due for payment upon conclusion of the contract and after Robin Data has issued an invoice.<\/p>\n<p>8.3 Recurring costs are due for payment in accordance with the provision in the offer (annually, quarterly, monthly) at the beginning of the calculation period and after invoicing by Robin Data. Regulations on the type and rhythm of the cost settlement result in each case from the specific offer or the information in the shopping basket when concluding the online contract for additional content.<\/p>\n<p>8.4 All other services shall be invoiced by Robin Data to the Customer against the evidence of the services rendered agreed in the contract and on the basis of the billing rates specified in the offer (by the day or by the hour together with an indication of the billing cycle), as a rule at the end of a month.<\/p>\n<p>8.5 Travel costs and expenses are to be reimbursed irrespective of their being stated in the offer if Robin Data informs the customer in reasonable time in advance about their occurrence and expected amount and the customer does not object to this within 2 working days. Deviating provisions must be defined in the order confirmation.<\/p>\n<p>8.6 Contracts shall automatically renew at the end of the contract for a further period as a new contract term as follows:<\/p>\n<ul>\n<li>Initial contract period 24 months: extension by new contract period 12 months<\/li>\n<li>Initial contract period 12 months: Extension by new contract period 12 months<\/li>\n<li>Initial contract period 1 month: Extension by new contract period 1 month<\/li>\n<\/ul>\n<p>8.7 The contracts can be terminated with the following notice periods:<\/p>\n<ul>\n<li>Contract duration 24 months: notice period 3 months before the respective end of the contract<\/li>\n<li>Contract duration 12 months: notice period 2 weeks before the respective end of the contract<\/li>\n<li>Contract duration 1 month: can be terminated at any time at the end of the contract<\/li>\n<\/ul>\n<p>8.8 Notwithstanding the above clause 8.7, contracts for the provision of an eLearning platform with an agreed term of 12 months are subject to a cancellation period of 6 weeks to the end of the respective contract. Deviating provisions in the offer always take precedence here.<\/p>\n<p>8.9 The customer shall be in default of payment if payment has not been received by us for accounting purposes within two weeks of receipt of the invoice. In the event of late payment, interest shall be charged at a rate of 9 percentage points above the base rate of the European Central Bank.<\/p>\n<p>8.10. Should the customer fall into arrears with his payments, we reserve the right to charge reminder fees of 5 euros per reminder invoice issued. We are free to assign the payment and dunning claims to a professional payment service provider or debt collection provider, including by factoring, or to commission them to collect the outstanding payments on our behalf or on their behalf. We reserve the right to claim further damages. You have the option of proving that we have incurred no or less damage.<\/p>\n<p>8.11. The customer shall only be entitled to assert a right of retention for counterclaims that are due and are based on the same legal relationship as the customer's obligation. Offsetting against claims is limited to recognised, undisputed or legally established claims.<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-lcouct08-8a8c190fd90e743114d65855ca1acb28'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>9. Warranty<\/h2>\n<p>9.1 Robin Data shall provide the contractually agreed services with the greatest possible care. In the event of any defects, the customer shall notify Robin Data without undue delay in accordance with the provisions of Section 6.10.<\/p>\n<p>9.2 The templates and samples provided by the Robin Data Software for your industry are based on templates reviewed by lawyers, our partners or other experts and are created by an intelligent algorithmic process in your client, after registration or also on the basis of functions to be started specifically. Robin Data does not guarantee their completeness, correctness or fit to the client's individual situation.<\/p>\n<p>9.3 In the event of notified and proven defects, Robin Data shall remedy the defect at its own discretion and within a reasonable period of time. We are entitled to at least two attempts. In case of a final failure of the remedy of defects the customer may reduce the price or withdraw from the contract.<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-lcoud4d5-1f000dbeddd596553f9a093956620d25'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>10. Liability<\/h2>\n<p>10.1 Robin Data as well as our legal representatives and vicarious agents shall only be liable for intent. Only if essential contractual obligations (consequently such obligations whose compliance is of particular importance for the achievement of the purpose of the contract) are affected, liability shall also be assumed for gross or slight negligence. In this case, liability shall be limited to the foreseeable damage typical for the contract.<\/p>\n<p>10.2 The above exclusion of liability does not apply to liability for damages arising from injury to life, limb or health. The provisions of the Product Liability Act shall also remain unaffected by this exclusion of liability.<\/p>\n<p>10.3 If the customer or the third party violates the obligations set out in section 6, the customer shall be liable to Robin Data for compensation of the damage resulting therefrom, including necessary legal costs. Copyright infringements by the third party will be treated as if they had been committed by the customer himself.<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-lcoudess-a88318be8aebe68dfcc1412bdcaaac92'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>11. References<\/h2>\n<p>11.1 Customers are asked to act as a reference for Robin Data as part of quality assurance. If the customer allows Robin Data to act as a reference, we may use the company logo, company name, contact person and general description of the services provided as a reference on our websites and blogs, in brochures, in the sales process and in social media channels and all other channels controlled by Robin Data. We may also use the references in third party channels, such as press releases, trade fairs or print advertisements. The presentation of a testimonial (customer voice) and the publication of a detailed customer success story require a separate agreement and separate approval by the customer.<\/p>\n<p>11.2 The above provision shall continue to apply for 5 years after the end of the contract.<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-lcoudyp6-3655315f8160b8158d98847d155ac56a'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>12. Final provisions and severability clause<\/h2>\n<p>12.1 The exclusive place of jurisdiction for all legal disputes arising from this contract shall be our registered office if you are a merchant, a legal entity under public law or a special fund under public law or if you have no place of jurisdiction in the Federal Republic of Germany.<\/p>\n<p>12.2 As far as there are no compelling legal regulations according to your home country law, German law under exclusion of the UN-purchase right is considered as agreed.<\/p>\n<p>12.3 The invalidity of individual provisions shall not affect the validity of the remaining General Terms and Conditions.<\/p>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2428'><div class='entry-content-wrapper clearfix'><section  class='av_textblock_section av-kda7l4qi-2-b5f6790cf5ec389b4f30fffe8b090445'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock tp_de2'  itemprop=\"text\" ><p>These general terms and conditions are valid from: 26.04.2024<\/p>\n<p>Earlier versions:<\/p>\n<p><a href=\"https:\/\/info.robin-data.io\/hubfs\/Legal\/20230126-Allgemein-Geschaeftsbedingungen-Robin-Data.pdf\" target=\"_blank\" rel=\"noopener\">GTC as of 26 January 2023 (PDF)<\/a><\/p>\n<p><a href=\"https:\/\/info.robin-data.io\/hubfs\/200930%20Allgemeine%20Geschaeftsbedingungen%20Robin%20Data%20GmbH%20DE.pdf\">AGB Status 30.09.2020 (PDF)<\/a><\/p>\n<p><a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/4971201\/200128%20Allgemeine%20Gesch%C3%A4tfsbedingungen%20Robin%20Data%20GmbH%20DE.pdf\" target=\"_blank\" rel=\"noopener\">AGB Status 28.01.2020 (PDF)<\/a><\/p>\n<p><a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/4971201\/190815%20Allgemeine%20Gescha%CC%88tfsbedingungen%20Robin%20Data%20GmbH%20DE-1.pdf\" target=\"_blank\" rel=\"noopener\">AGB Stand 15.08.2019 (PDF)<\/a><\/p>\n<\/div><\/section><\/p>\n<section  class='av_textblock_section av-kda7l4qi-1-a40dfdf0e555017b3fe93b5abe5e1f05'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock tp_en2'  itemprop=\"text\" ><p>These general terms and conditions are valid from: 26.04.2024<\/p>\n<p>Earlier versions:<\/p>\n<p><a href=\"https:\/\/info.robin-data.io\/hubfs\/Legal\/AGB%20Robin%20Data_EN_26.01.2023.pdf\" target=\"_blank\" rel=\"noopener\">GTC 26.01.2023 (PDF)<\/a><\/p>\n<p><a href=\"https:\/\/info.robin-data.io\/hubfs\/200930%20General%20Terms%20and%20Conditions%20Robin%20Data%20EN.pdf\">GTC 30.09.2020 (PDF)<\/a><\/p>\n<p><a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/4971201\/200128%20Terms%20and%20Conditions%20-%20Robin%20Data%20GmbH%20EN.pdf\" target=\"_blank\" rel=\"noopener\">GTC 28.01.2020 (PDF)<\/a><\/p>\n<p><a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/4971201\/190815%20Terms%20and%20Conditions%20-%20Robin%20Data%20GmbH%20EN-1.pdf\" target=\"_blank\" rel=\"noopener\">GTC 15.08.2019 (PDF)<\/a><\/p>\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2428","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AGB der Robin Data GmbH | Privacy. Security. Experts United.<\/title>\n<meta name=\"description\" content=\"So transparent wie unsere Datenschutz-Prozess sind auch die allgemeinen Gesch\u00e4ftsbedingungen der Robin Data GmbH.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.robin-data.io\/en\/gtc\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AGB\" \/>\n<meta property=\"og:description\" content=\"So transparent wie unsere Datenschutz-Prozess sind auch die allgemeinen Gesch\u00e4ftsbedingungen der Robin Data GmbH.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.robin-data.io\/en\/gtc\" \/>\n<meta property=\"og:site_name\" content=\"Robin Data GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/robindatade\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-17T09:34:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RobinData_DE\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"15 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.robin-data.io\/agb\",\"url\":\"https:\/\/www.robin-data.io\/agb\",\"name\":\"AGB der Robin Data GmbH | Privacy. 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